Technical support
Experts in solving complex problems
Available:
Enterprise
Automated environment analysis
Select a fine-grained problem type
View tech support history
Real-time answers
Data-driven technical support
After launching a service, one of the biggest concerns for operators is the number of errors reported by users. However, most solutions only accept reports and don't tell you how and when they will be fixed.
Pagecall's log analysis feature not only helps operators identify the cause of the problem themselves, but also provides a system to report to Pagecall's technical team for a response.
Detailed problem type description
There are a wide variety of issues that can arise in the course of a lesson. Each symptom has different causes, and it's hard for the average user to tell the difference.
Within the technical support system, you have the option to describe the symptoms of the user having the problem and quickly analyze the symptoms.
View technical support history
Do you have multiple service operations teams and find it difficult to keep track of who has made which support requests and if they've been answered? Are certain students and teachers consistently experiencing the same issues?
Get a detailed history of your technical support so you can make data-driven improvements to your service.