Session report
Track all activity in a class
Available:
Enterprise
There are a lot of variables in real-time online interactions.
When you get a call about an unavailability,
your service operations team may not know why.
That's where Session report comes in.
Network connection status
Hardware connection status
Entry and exit times
View activity by user
Get detailed connection status
Real-time video communication requires reliable and fast internet speeds, but users connecting over public Wi-Fi in a cafe or an outdated router don't know why their connection is unstable.
Enter Pagecall session report. You'll be able to see precise graphs of when and how bad your users' internet experience was.
View the classroom as it is
In video communications, if you don't hear a sound, is the speaker's microphone device broken? Or is the listener's speaker device broken, or both?
The Pagecall session report feature lets you see what happened in chronological order, as well as the user's hardware access and the connection status of their microphone and speakers.
Provide a context to communicate with customers
With traditional solutions, it's hard to see what's going on, so you can't immediately guide the customer through the situation, but with Pagecall's session report, you can.
This gives you the ability to provide informed customer advice and a solution to the customer's problem.
